Postage and packing charges

 

Postage and packing is included in the price except to countries other than the UK, European Union or North America, please CLICK HERE to contact us directly to make arrangements for payment and delivery.

 

If you are ordering from within the UK, we shall despatch your book(s) by either first class post or courier service, depending on the quantity and the most cost-effective delivery method. You should receive your goods within 1 to 3 working days.

 

If you are ordering from North America or European Union, we will send you the goods by an international mail provider, for delivery within 5 to 7 working days, depending on where you live and the size and weight of the parcel to be delivered.

 

Customs information

When ordering books from us for delivery outside the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and can’t estimate what they will be.

 

Customs policies vary from country to country so you should contact your local customs office for further information. Additionally, it’s important to note that when ordering from us, you are considered the importer of record and must comply with all the laws and regulations of the country in which you are receiving the goods.

 

Generally, customs forms for international packages will list the value of the contents of our order by product type.

 

For example: Book value £9.99

 

Returns policy

You may return most new items shipped by us within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error, e.g. you received an incorrect or defective item etc.

 

You should expect to receive your refund within four weeks of returning your package to the international mail provider specified by us to handle it. You may receive your refund more quickly. The time period covers the transit time for us to receive your return (5 to 10 working days), the time it takes us to process your return once we’ve received it (3 to 5 working days) and the time it takes your bank to process our refund request (5 to 10 working days). We’ll notify you via email of your refund once we’ve received and processed the return item.

 

We cannot accept returns after more than 30 days after delivery.

UK Customers only: All prices inclusive of postage & packing

 

The Book: Life In The Cat’s Lane

£7.99

Item: UK Customers only

Price:

Buy The Book Life In The Cats Lane

Set of 6 Charity Note Cards and Envelopes

£3.99

Item: UK Customers only

Price:

Buy Set of 6 Charity Note Cards and Envelops

Book plus Charity Note Cards

£11.98

Item: UK Customers only

Price:

Buy Book plus Charity Note Cards

The Book: Life In The Cat’s Lane

£9.99

Item: Non UK Customers only

Price:

Buy The Book Life In The Cats Lane

Set of 6 Charity Note Cards and Envelopes

£5.99

Item: Non UK Customers only

Price:

Buy Set of 6 Charity Note Cards and Envelops

Book plus Charity Note Cards

£15.98

Item: Non UK Customers only

Price:

Buy Book plus Charity Note Cards

Non UK Customers only: All prices inclusive of postage & packing

 

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